Lock Desk Analyst

Description

This position supports all analytic efforts of the company in analyzing secondary marketing data, management report development, working with several departments and managing projects. The position also supports business process improvement efforts including projects to enhance automation, quality, and efficiency.

• Accept rate locks from internal and external clients and confirm rate locks back to the client.
• Review and verify price quotes and locks requests.
• Entering loan information required for locking, relocking, modifying, and extending mortgage commitments into LOS.
• Assisting inbound callers with pricing registration questions and procedures.
• Communicate with the mortgage loan officers, underwriters
• Reconciling daily locks.
• Providing price quotes for rates not published on rate sheets.
• Resolving price discrepancies at the time of lock and loan purchase.
• Other duties may be assigned.
• Operates standard office equipment to include: calculator, photocopy machine, facismile machine, computer and printer, multi-line telephone

• Bachelor Degree in Finance or other related field
• Or 3 years’ experience in mortgage pricing and rate sheets.
• Strong mathematical/analytical skills.
• Excellent written and verbal communication skills.
• Excellent time management skills and the ability to work in a fast paced environment.
• Demonstrated ability to work well under pressure.
• Superior customer service skills.
• Customer Service
• Math Aptitude
• Organization, Planning, and Time Management
• Computer Literacy – Microsoft Office, Excel
• High School Diploma or Equivalent

• Constantly required to sit, use hands to finger, handle, or feel, and talk or hear.
• Frequently required to operate a computer and other office productivity machinery.
• Occasionally required to stand, walk, and use hands and feet to drive or access other forms of transportation for travel.
• Occasionally lifts and/or moves up to 10 pounds.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• May involve extended periods of sitting, standing, or walking.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties. Duties, responsibilities and activities may change at any time with or without notice.