Credit Collections Specialist

We are seeking a Credit & Collections Specialist to join a dynamic consumer goods organization in Miami. This role is responsible for supporting credit and collections operations, maintaining healthy accounts receivable balances, and partnering with internal and external stakeholders to ensure efficient cash flow management and customer account administration.

• Manage and monitor an assigned portfolio of accounts receivable, ensuring timely collection of outstanding balances.
• Execute collection activities while maintaining strong customer relationships.
• Review customer credit requests and support credit limit evaluations in accordance with company policies.
• Investigate and resolve billing discrepancies, payment issues, and account disputes.
• Collaborate closely with Sales, Customer Service, Supply Chain, and Finance teams to resolve account-related matters.
• Reconcile customer accounts, payments, invoices, deductions, and credit memos.
• Monitor account activity and identify potential collection risks.
• Prepare reports related to account status, collections activity, and outstanding balances.
• Maintain accurate customer records and documentation within ERP systems.
• Support compliance with company policies, procedures, and internal controls.

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of 2 years of experience in Credit & Collections, Accounts Receivable, or a similar role.
• Experience working within Consumer Packaged Goods (CPG), Consumer Products, Manufacturing, Distribution, Retail, or other high-volume consumer goods environments is required.
• Strong understanding of customer account management, collections processes, deductions, reconciliations, and dispute resolution.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with ERP systems such as SAP, Oracle, JD Edwards, or similar platforms.
• Advanced English proficiency, both written and verbal.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.