Product Support Associate

Position Summary

The Product Support Associate supports the Discretionary Portfolio Management (DPM) team in executing investment strategies and performing key middle‑office functions for the trading desk. The role provides technical support to bankers, resolves DPM‑related inquiries, and helps mitigate operational risk by monitoring and analyzing transactions.

• Handle calls and emails, liaising with internal departments to resolve banker inquiries.
• Support bankers with DPM account opening, liquidation processes, and trading procedures.
• Provide training to Relationship Assistants on Trading and DPM processes as needed.
• Investigate and resolve blocked securities transactions in the middle‑office system (Globus), coordinating with relevant teams.
• Identify issues preventing trade execution, assess exceptions, and advise bankers accordingly.
• Perform daily reconciliation of DPM trading activity and escalates discrepancies.
• Prepare and review monthly Asset In/Asset Out reports to identify required actions.
• Manage and reconcile daily SICAV trade settlements (equities, fixed income, and funds) via Bloomberg.
• Liaise with custodians and brokers to ensure timely settlement and maintain settlement instructions and account details.
• Rebalance discretionary portfolios based on profile changes.
• Execute investment, divestment, and liquidity activities for DPM portfolios.
• Monitor risk profile updates and compliance reports to ensure adherence to guidelines.
• Prepare security position reports upon request.
• Coordinate FX hedging activities and transfers.
• Update investment strategies and maintain system modules and grids.

5–7 years of relevant experience or demonstrated required level of proficiency.

• Previous experience in the Operations department and thorough understanding of security‑related processes.
• Existing knowledge and experience of the Security Master functionalities.
• Understanding of the Globus system and functionalities.
• Experience using Bloomberg (preferred).

Proficient in Excel, Word, and PowerPoint.

Spanish, English

Minimum: $75,000.00 USD
Maximum: $ USD

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We offer a comprehensive benefits package designed to support you, your family, and your well‑being, now and into the future.

We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.