Head of Mortgage Operations Opendoor - Miami, FL

Head Of Mortgage Operations

Opendoor is rebuilding the mortgage experience from the ground up - a technology-forward origination platform designed to make financing a home as simple and certain as buying one on Opendoor. Mortgage is one of the most consequential markets in the world, and it's also one of the most broken: opaque pricing, slow timelines, frustrated borrowers, and a tech stack stuck in the 2000s.

We think we can do better, and we think the most credible way to prove it is to build it ourselves.

We're looking for an experienced mortgage executive to run and grow the business as Head of Mortgage. You'll own the full P&L, the production engine, the regulatory posture, and operational excellence. You'll be the senior-most operator inside ODHL and the named executive accountable for the business to Opendoor's leadership team, our regulators, and our GSE and investor partners. You'll report to Lucas Matheson, President of Opendoor.

This is a build job. The licensing entity exists, the playbook does not. You'll inherit a small, capable team — and you'll build everything around it: the operating cadence, the loan products, the QC program, the secondary execution strategy, and the path to scale across all 50 states.

• Run the business. Own the full P&L for Opendoor Home Loans — loan volume, gain-on-sale margin, unit economics, OpEx, and contribution to Opendoor's consolidated financials. Drive volume growth while continuously improving the economics of every loan funded.

• Lead and scale end-to-end origination. Build and lead the team that owns the full mortgage origination lifecycle — lead generation, application, processing, underwriting, closing, and post-closing delivery — refining processes that drive efficiency and an exceptional borrower experience across multiple states.

• Own the regulatory posture. Ensure the business is operated, and loans are originated, in full compliance with all applicable federal and state mortgage laws — including RESPA, TILA/TRID, ECOA, HMDA, the SAFE Act, BSA/AML, and applicable state licensing laws — and build robust compliance frameworks that scale with the business.

• Serve as, or directly oversee, the AML/BSA Compliance Officer, ensuring the organization meets all anti-money laundering and Bank Secrecy Act obligations.

• Manage agency and investor relationships. Own GSE (Fannie Mae and Freddie Mac) seller/servicer relationships and approvals, uphold FHA and VA requirements, and optimize secondary market execution strategies. Manage Ginnie Mae issuer status as we expand into government lending.

• Lead the team. Manage the Head of Sales & Origination, the Head of Operations, Compliance, Capital Markets, and supporting functions. Hire, ramp, and develop the leaders below you. Set the operating rhythm — weekly pipeline reviews, monthly business reviews, quarterly planning.

• Partner cross-functionally. Integrate the mortgage offering into Opendoor's broader platform. Work with Legal on entity structure and regulatory filings, with Finance on capital planning and warehouse facilities, with Marketing on funnel handoffs, and with Buyer leadership on attach-rate strategy.

• Manage third-party relationships. Own commercial relationships with appraisal management companies, title and settlement partners, warehouse lenders, investor partners, mortgage insurance providers, and technology vendors — ensuring reliable execution and favorable terms.

• Report to executive leadership. Communicate mortgage business performance, risk posture, and growth plans clearly and frequently — translating operational data into strategic recommendations for Opendoor's leadership team and board.

• Own loan quality. Establish and maintain loan quality control and risk management programs — including pre-funding and post-closing QC, audit readiness, repurchase risk mitigation, and early-payment default monitoring — to protect the company, our investors, and our customers.

• 5+ years of progressive residential mortgage industry experience, with time in a senior leadership role or in a general management capacity at a non-bank or independent mortgage company.

• Proven track record of building,…