Teller​/CSR

Provides front-line customer service and performs routine teller transactions and account servicing functions. Ensures accurate processing of deposits, withdrawals, payments, and transfers while adhering to bank policies, operational procedures, and regulatory requirements. Supports branch sales efforts through proactive referrals and delivers professional client experience. This role focuses on developing foundational banking knowledge, operational accuracy, and compliance awareness while supporting overall branch efficiency.

• High school diploma or equivalent required
• At least six months of recent sales or cash handling experience in a retail environment
• Sales experience strongly preferred
• Demonstrated ability to deliver excellent client service and provide team support
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, and analytical skills
• Excellent follow-up skills and attention to detail
• Ability to work collaboratively and contribute to building a positive team spirit
• Bilingual skills (English/Spanish/Portuguese) a plus

• Knowledge of computers and standard office equipment
• Proficient use of the Internet
• Proficient in Microsoft Office Suite:
  Outlook, Excel, and Word
• Proficient in banking software systems:
  Horizon, Horizon Teller, FIS Image Center, Verafin, and E-Wire (training provided)

• Knowledge of financial services and regulatory compliance including Consumer Compliance, Deposit Compliance Regulations, Lending Compliance Regulations, Know Your Customer (KYC), Customer Identification Program (CIP), BSA/Anti-Money Laundering (AML), and OFAC
• Ability to successfully complete all core and compliance training programs
• Commitment to ongoing BSA/AML/OFAC training throughout employment

• Ability to stand for extended periods while serving customers
• Flexibility to work in any location within the Sunstate Bank system
• Availability of working Saturdays according to branch schedules

• Adherence to Sunstate Bank's Code of Ethics, Policies and Procedures
• Adherence to Branch Operations Platform Manual and Teller Operations Manual
• Adherence to attendance and punctuality policies
• Commitment to the Bank's customer service standards

• Provide comprehensive banking services to customers including opening new accounts, maintaining existing accounts, and processing account changes
• Explain different types of deposit account products and services to customers
• Assist customers in selecting the most appropriate products and services to meet their financial needs
• Open new personal and business accounts after performing required verifications:
  • Chex Systems verification (including OFAC screening)
  • Identification review and documentation
  • Review of required business documentation (articles of incorporation, etc.)
  • Sunbiz search and Google string searches as appropriate
• Perform comprehensive analysis and reviews of all new account documentation to ensure compliance with CIP/CDD/EDD (Customer Identification Program/Customer Due Diligence/Enhanced Due Diligence) policies and procedures
• Accurately prepare account documentation and perform data entry in Bank's core system
• Ensure all new accounts are opened according to bank policy and regulatory guidelines
• Ensure all account documentation is properly completed and routed to appropriate departments in a timely manner
• Establish risk profiles and risk ratings in the Bank's BSA/AML monitoring system immediately following account opening
• Follow up with account officers to ensure profiles are reviewed and approved; collaborate to complete pending information
• Upload new account documentation to the Bank's archival system within established time frames

• Process cash transactions including:
  • Cash checks and process withdrawals after verification of signatures, customer balances, and OFAC screening
  • Receive deposits, verify cash, review endorsements, and issue receipts
  • Receive and process loan payments after verifying core system
  • Sell cashier's checks after verification of signatures, customer balances, and OFAC (requester and originator); accurately log all transactions
  • Process credit card cash advances for customers
  • Redeem savings bonds
  • Prepare change orders for commercial customers
• Receive and process customer internal transfer requests adhering to established Bank policies and procedures
• Receive and process customer wire transfer requests adhering to established Bank policies and procedures
• Balance cash drawer at end of day and report any discrepancies to supervisor
• Process end-of-day work by running items through the branch capture system
• Perform ATM cash balancing procedures, replenish cash as needed, and process deposits
• Service Night Drop and process deposits
• Complete accurate logs for cashier's checks and currency shipments
• Complete Currency Transaction Reports accurately…