Loan Operations Manager

Overview

The Loan Operations Manager is responsible for overseeing the daily operations of the loan processing, servicing, and closing functions to ensure accuracy, efficiency, and compliance throughout the loan lifecycle. This role provides leadership to multiple loan operations teams, drives process improvements, supports audits and regulatory examinations, and partners with lending, credit, compliance, and operations teams to deliver exceptional internal and external client service.

The ideal candidate possesses strong loan operations expertise, regulatory knowledge, leadership experience, and the ability to manage multiple priorities in a fast-paced banking environment.

• Manage the daily activities of the loan processing, loan servicing, and loan closing teams.
• Oversee loan booking, documentation review, funding, maintenance, and servicing activities.
• Implement and improve workflows and operational procedures to increase efficiency and accuracy.
• Ensure compliance with all applicable banking regulations, including HMDA, TRID, RESPA, and internal policies.
• Monitor department performance, productivity, and key operational metrics.
• Review and approve loan transactions, maintenance requests, and funding activities.
• Review and sign off on monthly general ledger reconciliations related to loans.
• Coordinate with lending, credit, compliance, and operations teams to facilitate smooth loan processing and servicing.
• Support internal and external audits, examinations, and regulatory reviews.
• Manage relationships with third-party vendors and servicing partners.
• Develop, coach, and mentor team members while maintaining high performance standards.
• Assist with strategic initiatives, system enhancements, and operational improvement projects.
• Ensure force-placed insurance processes, quality control reviews, and loan exception tracking are properly maintained.
• Prepare operational reports and provide updates to executive management.

• Bachelor’s degree in Business Administration, Finance, Accounting, Operations Management, or related field.
• 5+ years of banking loan operations experience. (Ideal: 5-8 years)
• Prior management or supervisory experience within loan operations, loan servicing, loan processing, or loan closing.
• Strong understanding of commercial and consumer loan documentation.
• Advanced knowledge of loan servicing, funding, booking, and maintenance processes.
• Experience with HMDA, TRID, RESPA, and consumer compliance regulations.
• Ability to manually calculate accrued interest and interpret complex loan documentation.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Experience with Jack Henry or similar core banking systems preferred.
• Proficiency with Microsoft Office Suite.