Wire Transfer Analyst - Waterford

JOB SUMMARY

Assists with the overall functions of the wire department including domestic and international wire transfers status, requests, payments, rights and obligations associated with their transactions. Ensures proper procedures are followed to minimize loss to the Bank while maintaining quality service. Ensures controls are in place and are always followed to protect the Bank and its customers from losses that may occur through the transition of wire transfer fees.

Aids with research requests for our bank branches and/or customers. Accountable for adhering to the Bank’s AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML, and OFAC training assigned.

• Process wire recalls, returns and investigations within a reasonable timeframe to mitigate customer impact.
• Track progress of recalls, returns and investigations and maintain appropriate and organized log and files of those service messages.
• Process and approve foreign currency outgoing wire transfers in a timely manner, in compliance with Bank policies and procedures.
• Review all wire transfers for Office of Foreign Asset Control (OFAC) hits prior to processing.
• Ensure compliance with all regulatory requirements surrounding wire transfers.
• Ensure proper procedures are followed to minimize losses to the Bank and its customers, while maintaining quality service.
• Investigate, close and provide error resolution on Consumer International Dodd/Frank transactions.
• Complete the Bank’s legal research requests (subpoenas) in a timely manner.
• Reconcile incoming and outgoing wires daily: perform next day verification of wires.
• Assist customers and branch personnel with completing wire instructions and other inquiries.
• Perform reconciliations and other ad‑hoc projects within the department, as assigned.
• Homogenous – single country (1 region).

• Customer Service:
  Anticipate and provide excellent service to internal and external customers.
• Building strong relationships:
  Establish, sustain, and foster both internal and professional contacts to build, enhance, and connect to First Bank services.
• Communication:
  Deliver clear effective communication and take responsibility for understanding others.
• Business Acumen:
  Understand how the organization works, including current and future policies, practices, and trends.
• Problem Analysis and Solution:
  Identify problems, conduct analysis and search for best solutions.
• Ownership:
  Take initiative and assume personal accountability for goals and outcomes / deadlines.
• Vision and Values:
  Understand the organization’s vision and uphold values in everyday words and actions.
• Collaboration and Creating Teamwork:
  Operate cooperatively and cohesively.
• Independence of Judgment:
  The degree of judgement is related to identification and definition of new problems of moderate complexity.
• Impact of Errors:
  The impact of errors of this position could affect stability and continuity of the vital Bank operations.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER