Retail Banker I​/Bilingual - Weston South

Work Location:

Weston, Florida, United States of America —

Hours:

30hours per week — Pay: $22.50–$29.00 USD.

Line of Business:
Personal & Commercial Banking.

Job description:

Retail Banker I is a customer liaison integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs.

• Provide financial expertise and consultative advice to customers, delivering the brand promise.
• Identify and recommend appropriate TD solutions to help customers achieve their financial goals and optimize their relationship with the bank.
• Use product knowledge to educate customers on bank products and services, and refer them to appropriate team members or internal partners when needed.
• Establish and nurture customer relationships by actively listening to needs, engaging in additional conversation, and offering solutions or partner referrals.
• Make product recommendations based on customer needs, highlighting benefits that support customers during challenging times and life events.
• Utilize the Customer Relationship Management (CRM) system to conduct customer assessments, identify solutions, and lead outbound sales activities.
• Independently resolve customer issues, errors, and problems, escalating when necessary.
• Build working relationships with customers and explain detailed or complicated information.
• Engage in customer outreach, servicing, and advisory activities, delivering an unexpectedly human experience.
• Converse with customers about loan products and facilitate the application intake process.
• Maintain an active registration status with the NMLS (Nationwide Mortgage Licensing System and Registry).
• Perform teller transactions, including check cashing, deposits, transfers, withdrawals, and fraud mitigation, in accordance with operational policies.
• Act as a brand champion both internally and externally, promoting the bank’s values and culture.
• Educate customers on self‑service options, including digital channels, and encourage use of these options to meet their needs.

• High School Diploma or GED.
• At least 1 year of experience working with customers and/or in a sales capacity, or equivalent experience through volunteering, education, or military service.
• Teller experience preferred.
• Ability to complete teller training upon hire to handle customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services.
• Strong organizational skills to manage multiple tasks in a fast‑paced environment.
• Excellent communication skills, capable of being concise, clear, and consistent.
• Ability to schedule and prioritize work effectively.
• Capability to work independently and meet deadlines, demonstrating sound judgment and effective problem‑solving.
• Proficiency in Microsoft Office.
• Notary License (Preferred).

• Must be eligible for employment at a covered financial institution under the standards established by RegulationZ of the Truth in Lending Act.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008.
• Must pass a satisfactory criminal background check and credit report check, and provide statements or certification regarding any administrative, civil, or criminal findings.

• Perform sedentary work continuously.
• Perform multiple tasks continuously.
• Operate standard office equipment continuously.
• Respond quickly to sounds continuously.
• Sit frequently and stand frequently.
• Walk occasionally.
• Lift or carry up to 25lbs. occasionally.
• Perform repetitive tasks such as reaching, pushing, pulling, twisting, concentrating for long periods continuously.

TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email the TD Bank US Workplace Accommodations Program at  Please include your full name, preferred contact method, and the accommodation needed.