Fraud Governance Manager

Responsibilities

• Lead the governance, risk management, and operational oversight of fraud prevention, ACH operations, wire transfer services, and related payment channels.
• Develop and execute strategies to detect, prevent, investigate, and mitigate fraud across digital banking, ACH, wires, debit cards, checks, Zelle, and emerging payment platforms.
• Oversee fraud claims, disputes, investigations, exception processing, recalls, returns, reversals, and customer protection processes.
• Maintain strong internal controls, segregation of duties, audit readiness, issue tracking, and remediation practices.
• Ensure compliance with applicable payment, fraud, consumer protection, sanctions, and anti-money laundering requirements.
• Establish and monitor department goals, key performance indicators, service standards, risk tolerances, and operational controls.
• Partner with Information Technology, Compliance, Risk, Audit, Legal, and business stakeholders to enhance systems, strengthen controls, and support process improvement initiatives.
• Manage vendor relationships with fraud detection providers, payment processors, core system vendors, and network providers.
• Prepare and present fraud trends, operational performance, risk assessments, and governance updates to senior and executive management.
• Lead, coach, and develop team members while promoting accountability, customer service, risk awareness, and continuous improvement.

• Bachelor's Degree in Business Administration, Finance, Accounting, Risk Management, or related field.
• 7+ years of Audit governance Experience.
• 5+ years of Bank Operations.
• 5+ years of Management experience.
• Extensive experience in:
  Payment Risk Management Regulatory Compliance Operations Controls

Demonstrates expertise in fraud prevention, risk management, and operational oversight within banking environments, with a strong focus on compliance and internal controls. Proven ability to lead teams, develop strategies, and enhance systems to mitigate fraud across various payment channels.