Relationship Banker - Miami South Market - English and Spanish Language

Job Summary

This role engages clients in the lobby to educate and assist them with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. The incumbent will accurately and efficiently process cash transactions and have deep conversations with clients to understand their financial and life priorities, connecting them to solutions that meet their goals.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Process cash transactions accurately and efficiently.

• Enthusiastic, highly motivated self‑starter with strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done and builds nurturing relationships.
• Displays passion, commitment, and drive to deliver an experience that improves client financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on simple banking transactions via self‑service technologies (ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet client needs.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity; focuses on results while acting in the best interest of the client.
• Can work weekends and/or extended hours, potentially scheduled at any financial center within a reasonable distance.
• English and Spanish language proficiency required.

• Experience in financial services and knowledge of industry products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration or finance.
• Skills:
  
  Adaptability, Business Acumen, Customer and Client Focus, Oral Communications, Problem Solving, Account Management, Client Experience, Branding, Client Management, Client Solutions, Advisory, Relationship Building, Business Development, Pipeline Management, Prospecting, Referral Identification, Referral Management.

• High School Diploma / GED / Secondary School or equivalent.

• Shift: 1st shift (United States of America).
• Hours Per Week: 40.