Relationship Banker – English​/Spanish

• engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
• accurately and efficiently processing cash transactions for clients as needed
• having deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connecting clients to solutions that meet their financial goals
• executing the bank's risk culture and striving for operational excellence
• building relationships with clients to meet financial needs
• following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• growing business knowledge and network by partnering with experts in small business, lending, and investments
• managing financial center traffic, appointments, and outbound calls effectively
• driving the client experience
• managing cash responsibilities

• English and Spanish Language Required
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Demonstrates expertise in client engagement and financial solutions, with a strong focus on delivering exceptional customer experiences through effective communication and relationship-building. Proficient in managing cash transactions and adhering to regulatory guidelines while leveraging technology for banking services.

• Bilingual:
  English And Spanish
• Client Relationship Management
• Cash Transaction Processing
• Self-Service Banking Education
• Critical Thinking And Problem-Solving

• Cash Transaction Processing
• Self-Service Banking Education
• Financial Needs Assessment
• Regulatory Compliance
• Time Management

• Effective Communication
• Relationship Building
• Enthusiastic Self-Starter
• Adaptability
• Results-Oriented

• Banking
• Financial Services
• Client Experience
• Operational Excellence
• Risk Culture

• Mobile Banking
• Online Banking
• ATM