Relationship Banker, Bilingual (English, Spanish

• Engage clients in the lobby and educate them on conducting transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions for clients
• Have deep conversations with clients to understand their financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Enthusiastic, highly motivated self-starter with strong work ethic and focus on results
• Collaborates effectively and builds strong relationships
• Passion, commitment, and drive to improve clients' financial lives
• Ability to identify solutions for new and existing clients based on their needs
• Effective and confident communication; comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Ability to educate clients on ATM, online banking, and mobile banking transactions
• Strong critical thinking and problem-solving skills
• Ability to follow established processes, guidelines, laws, and regulations
• Efficient time and capacity management
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance
• English and Spanish language required
• High School Diploma / GED / Secondary School or equivalent
• Desired: experience in financial services and knowledge of financial services products and solutions
• Desired: one year of successful sales experience in a salary-plus-incentive environment with individual sales goals
• Desired: six months of cash handling experience
• Desired:
  Bachelor's Degree or business-relevant Associate's Degree

Demonstrates strong client engagement and relationship-building skills while effectively educating clients on mobile banking, online banking, and ATM transactions. Possesses critical thinking and problem-solving abilities to identify financial solutions that align with clients' needs and goals.

• Client Engagement
• Cash Handling Experience
• Financial Services Knowledge
• Effective Communication
• Time Management

• Cash Transactions Processing
• Mobile Banking Education
• Online Banking Education
• ATM Transactions Education
• Sales Experience
• Financial Products Knowledge

• Relationship Building
• Critical Thinking
• Problem-Solving
• Self-Starter
• Collaboration

• High School Diploma
• GED
• Associate's Degree
• Bachelor's Degree

• Financial Services
• Risk Culture
• Operational Excellence
• Client Experience
• Sales Goals