Senior International Client Services Specialist

• Provide high-level client support for the Bank's International Personal & Business Banking area
• Service and enhance existing international personal banking client relationships and develop new personal and business client relationships
• Complete highly responsible and confidential regulatory documentation
• Retain and satisfy clients by responding to deposit and loan requests and inquiries promptly and efficiently
• Proactively contact clients to provide superior service
• Handle loan servicing requests, including advances, pay-downs, statements, billing research, insurance, escrows, and flood insurance
• Serve as the primary servicing point of contact and maintain thorough knowledge of client relationships
• Issue and collect deposit account documents and disclosures
• Coordinate with Electronic Banking, Treasury Management, and debit card services for issuance, implementation, and training
• Create and maintain proper households
• Handle daily account inquiries and client servicing needs
• Collect missing signature cards and other signature documents for new deposit accounts
• Satisfy BSA/RFI requests, pending loan ticklers, and late payment requests
• Upload account documentation to appropriate areas and escalated unresolved issues to the Relationship Manager
• Complete Reg E disputes, resolve fraud and check disputes, and correct check processing errors in the Aithent system
• Process deposit account maintenance, openings, closures, CIS changes, CIP corrections, address changes, and signer changes
• Conduct deposit research, including statements, check copies, and balance inquiries
• Resolve exception items from Deposit Operations
• Ensure assigned branches and areas are fully covered and serviced
• Ensure compliance with operational and security policies and procedures
• Prepare written responses to BSA compliance inquiries regarding client backgrounds and account activity
• Process stop payments and internal transfers within authorized limits
• Create domestic and foreign wire transfers within authorized limits
• Correspond independently with clients regarding important matters
• Organize and maintain confidential client files
• Maintain strong product and system knowledge
• Cross-sell bank products and refer clients to Lending and Treasury Management
• Communicate effectively with bank departments and collaborate as a team
• Contact account officers and clients as needed
• Prepare special reports, analyze trends, present findings to management, and make recommendations
• Participate in client meetings with account officers as needed

• 5-7 years of teller experience or client service experience, preferably in the financial service industry
• Prior knowledge of bank teller procedures and policies
• Working knowledge of online computer systems or teller terminals
• Strong sales experience background
• Proven abilities in needs-based sales and high-level client servicing
• Ability to prepare or interpret detailed written materials and perform detailed mathematical functions accurately
• Ability to accurately handle complex transactions efficiently
• Security-conscious, accurate, and attentive to detail
• Understanding of compliance with Federal and State laws governing teller areas
• Demonstrated ability to meet and exceed sales goals and maintain a high level of client service
• May need to work extended hours, including weekends
• High School Diploma or an equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree

Demonstrates extensive client servicing capabilities with a strong focus on relationship management, compliance with banking regulations, and proficiency in handling complex transactions. Proven track record in sales and cross-selling bank products while maintaining high levels of client satisfaction.

• Client Relationship Management
• Regulatory Compliance
• Sales Experience
• Teller Procedures Knowledge
• Complex Transaction Handling

• Bank Teller Procedures
• Reg E Disputes
• Deposit Account Maintenance
• Loan Servicing
• Mathematical Functions
• Wire Transfers
• BSA Compliance
• Deposit Research
• Account Documentation
• Client File Management

• Attention to Detail
• Effective Communication
• Team Collaboration
• Problem Solving
• Customer Service

• Financial Services
• International Banking
• Client Servicing
• Compliance
• Sales Goals

• Aithent System
• Online Computer Systems
• Teller Terminals