Senior Analyst, Operations Finance

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

The Senior Analyst, Operations Finance will collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing. Business Process Management (BPM) includes standardizing and automating tasks, developing best practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, with the aim to drive efficiency of accounting processes globally.

The Senior Analyst, Operations Finance will support compliance of the core accounting functions, with both transactional actuals as well as planning (budgeting and forecasting). The Senior Analyst, Operations Finance will support the implementation of systems, policy and process, ensuring property teams are leveraging the established Standard Operating Procedures. They will also assist with ad hoc requests as requested by Senior Management and other stakeholders.

Strong attention to detail, organization, process knowledge, critical thinking and problem-solving skills are necessary for successfully achieving deadlines and requirements of multiple work streams across a range of properties. The ideal candidate is analytical and proactive, with strong business acumen and a passion for process improvement and standardization.

• Drive adoption of best practices and standards.
• Maximize the use of standardized tools and templates by the properties.
• Monitor and improve KPI’s within the Service Level Agreements.
• Minimize Capgemini errors reported by the properties.
• Maximize efficiency of onsite processes.
• Assist in establishing/enforcing policies, rules, internal controls and safeguards.
• Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services.
• Provide hotel users with support for standard tools, templates and processes.

• Support leadership decisions through reporting and data-driven insights.
• Demonstrate proficiency as a lead/power-user of company financial systems and regional practices.
• Provide regular status reporting as required.

• Transform complex data into summarized meaningful and actionable insights.
• Present and provide meaningful commentary to stakeholders on past, current and future state across all identified areas of responsibility.