Assistant Teller Supervisor

Description

MPS Credit Union is looking for a Assistant Teller Supervisor to join our team! In this full-time, in-person role, you’ll help lead and support our tellers, oversee daily cash and teller operations, assist members with their financial needs, and ensure transactions are handled accurately and securely. You’ll also provide training, solve problems, and step in as Teller Supervisor when needed.

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

In person

Full-time

Act as a Team Member of MPSCU’s Operations Department (specifically Tellers).

Follow detailed and standardized procedures in supervising and assuring the smooth and accurate flow of work through the teller line by enforcing the application of policies and procedures at all times.

Serve as a source of knowledge, training and guidance to all Tellers.

This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

• Adhere to the mission, vision, and core values of MPS Credit Union.
• Assist the Teller Supervisor with teller operations, including scheduling hours, assigning work, answering questions, solving problems, assisting with complex transactions and member relations issues, and explaining policies and procedures to tellers and members.
• Supervise, support, and direct all tellers by providing ongoing training and guidance. Provide teller training as needed, including for new hires.
• Ensure staff are trained and cross‑trained in all phases of their jobs and in all credit union products and services to ensure excellent member service.
• Ensure all teller windows are open and operational before the doors are opened.
• Perform all duties and functions of a teller.
• Manage vault cash, including balancing teller and vault cash each morning, ordering and picking up cash, verifying cash, and distributing cash for daily operations.
• Balance cash drawers at the end of each shift, compare totals to computer‑generated proof sheets, research and resolve discrepancies, and report discrepancies to the supervisor as necessary.
• Approve check holds, place holds on accounts for uncollected funds, and perform overrides as necessary.
• Approve new members for Remote Deposit Capture and process transactions daily.
• Post incoming funds transfers from the Federal Reserve Bank and/or Corporate FCU.
• Ensure all ATM deposits are posted to accounts before 12:00 p.m. under dual control.
• Ensure courtesy pay fees are posted before the end of the day.
• Implement and direct “off‑line” procedures for operating and balancing teller windows if the computer system is not operational.
• Assign special duties and projects to tellers as appropriate and monitor completion of all tasks.
• Provide information to members and potential members regarding all credit union products and services.
• Maintain a strong working knowledge of credit union services, rates, and policies.
• Maintain knowledge of applicable rules and regulations governing credit union operations, as well as fraud prevention techniques and current scams. Ensure front‑line staff are informed of scams.
• Maintain or assign maintenance of logs for gift cards, cashier’s/official checks, bait money, and large currency transactions.
• Process returned checks from the Federal Reserve or Corporate FCU.
• Maintain the petty cash fund and balance petty cash at the end of each month under dual control.
• Redeem…