Community Service Officer; Wt: State Law Enforcement Dispatcher

Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. The Florida Highway Patrol (FHP), a division of FLHSMV, is a nationally accredited state law enforcement agency charged with enforcing the laws of Florida and ensuring the safety of the motoring public. FHP’s vision is a safer Florida through Courtesy, Service, and Protection.

FHP has seven Regional Communication Centers (RCC), each located in a major metropolitan area:
Tallahassee, Jacksonville, Orlando‑Sanford, Tampa, Miami, Fort Myers, and Lake Worth. These state‑of‑the‑art facilities operate 24/7 to provide professional dispatch and communication support services for FHP and seven other state law‑enforcement agencies. The personnel who fill the RCCs are passionate, diverse, and committed to public service.

• Respond to emergency and non‑emergency calls.
• Dispatch Troopers and other state law‑enforcement officers.
• Monitor and respond to radio and data communications traffic.
• Coordinate efforts between FHP and other agencies (e.g., the Florida Department of Transportation after crash incidents).
• Receive, relay, and document call/incident details, law‑enforcement activity, and other information.

State Law Enforcement Dispatchers have a meaningful impact on individual lives and on the community every day. This is a unique and challenging position that requires quick thinking and the ability to remain calm and professional while responding to stressful situations and emotionally charged individuals.
YOU COULD BE THE BEST PART OF SOMEONE’S WORST DAY!

$42,936.60 annually (includes a base rate of $37,936.80 plus $4,999.80 Competitive Market Pay (CMP)). The salary includes the base annual salary of $37,936.80 and a CMP salary additive of $416.65 monthly ($4,999.80 annually). In order to receive CMP you must live and work in an Eligible County.

• 15% shift differential pay additive for the evening shift.
• 10% shift differential pay additive for the midnight shift.
• Competitive Market Pay salary additive of $416.65 monthly for all Regional Communication Centers except Tallahassee.

• Annual and Sick Leave Package
• Nine paid holidays
• State health and life insurance
• Supplemental insurance options such as disability, dental, and vision
• Contributory retirement plan
• Member assistance program

The Regional Communication Centers have an established career progression and provide opportunities to branch into other areas within the agency.

Tuition assistance to state universities and community colleges is available for full‑time members.

• Professionalism – maintain high professional standards and calm, even‑tempered attitudes during emergency situations.
• Communication and active listening – speak clearly, convey information concisely, listen carefully, and manage conversations to obtain needed information quickly and accurately.
• Teamwork – work cooperatively and professionally with internal members, law‑enforcement officers, and agency partners.
• Information comprehension and retention – understand, interpret, and apply a variety of information/data, including maps, regulations, and law‑enforcement terminology.
• Reasoning, critical thinking, and judgment – evaluate large volumes of information and make appropriate decisions based on training, experience, judgment, and established procedures.
• Multi‑tasking – handle multiple calls simultaneously and perform required activities concurrently.
• Discretion and integrity – maintain confidentiality of sensitive information and uphold the integrity of safety‑sensitive operations.
• Computer and equipment skills – proficiently operate a two‑way radio system, multi‑line telephone, and computer with CAD system and related applications.

New State Law Enforcement Dispatchers will participate in a four‑month training program, which includes classroom and on‑the‑job training across five phases:
Orientation/Basic Introduction;
Call Taking;
Radio;
Combining Call Taking & Radio;…