Service Assurance Agent

Focuses on root cause analysis to improve service, provides feedback to management, offers solutions and actions to solve operational problems. Promotes and supports the service assurance network and quality improvement process in all facets of the operations. Provides inventory tracking, deployment, maintenance support for devices, equipment and software. Performs other duties as assigned.

High school diploma/GED Eighteen (18) months Fed Ex experience. Ability to complete all basic and re currency training. Knowledge of Fed Ex operations features of service. Knowledge of mainframe and web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS, etc. Must be proficient with PC applications including word processing, spreadsheets, databases and graphics.

Full-time AM Monday-Friday

The desired location for this position would be Doral, FL. Employees will be required to work at the Fed Ex location five days a week.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:
The desired location for this position would be Doral, FL. Employees will be required to work at the Fed Ex location five days a week.

For details on our comprehensive benefits, .

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

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* Know Your Rights

* Pay Transparency

* Family and Medical Leave Act (FMLA)

* Employee Polygraph Protection Act

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Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

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