Regulatory & Economic Resources Permit Services Specialist

Minimum Qualifications

High school diploma or GED. Two years of experience in public contact work in the processing of construction permit applications and operation of various office equipment to include cash registers and microprocessors are required.

Recruitment Notes

This is a supervisory administrative position within the Permit Records Section of the Building and Environmental Permitting Division of RER. Responsibilities include supervising subordinate specialized administrative employees who assist the public with information on the telephone, and operate a computer to input, retrieve and research permit and construction plans processing records. Duties include training employees, investigating, and resolving complaints from the public, and preparing periodic reports of unit activities.

Incumbents in this role exercise some independent judgement in the application of departmental rules, regulations, and procedures to the resolution of permitting, construction plans processing and inspection problems. Supervision is received from the Permit Records Supervisor who reviews work through personal conferences, observations, and written reports for compliance with departmental procedures, quality of service to the public and achievement of unit goals and objectives.