Investigation Specialist Ii

INVESTIGATION SPECIALIST II -

This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This in-office position is part of the investigative team. It is responsible for analyzing and investigating incoming complaints alleging violations of Florida Statutes and Board Rules regulated by the Department.

The incumbent in this position is responsible for investigating complaints against condominium, cooperative and timeshare associations. This includes identifying and applying specific portions of the Florida Statute with regard to allegations made against an association; reviewing evidence provided to determine if the evidence is sufficient to move forward with an investigation. Making calls to witnesses, complainants, and respondents to obtain verbal and written statements;

preparing written letters to complainants and respondents; preparing detailed investigative reports to outline each allegation that was investigated; maintaining a wide range of general knowledge of the Department and other agencies' functions in order to provide referral information to the public as needed; effectively monitor caseload to ensure cases are processed in a timely manner; communicating with the supervisor daily.

Conducts case and non-related case travel. Performs other related work as required.

Knowledge of Microsoft Office software. Knowledge of investigative techniques. Ability to read, interpret, and apply statutes and administrative rules to specific fact scenarios. Ability to conduct fact-finding interviews and take statements. Ability to collect and analyze evidence. Ability to conduct thorough investigations. Ability to write accurate investigative reports. Skilled with attention to detail and critical thinking. Skilled with strong oral and written communication.

Skilled with customer service etiquette. Minimum requirement: two years of investigative experience. Two years of experience in researching and analyzing statutory issues. Valid Florida Driver License. Case and non-related case travel preferred:
Bachelor's Degree from an accredited college or university; OR Associate's Degree from an accredited college or university and two years of investigative experience;
Bilingual in both English and Spanish.