Senior Phlebotomist

Job Description:

• The Phlebotomist II serves as a primary point of contact for patients and is responsible for collecting quality blood specimens and preparing them for laboratory testing while following established procedures.
• This role requires direct patient interaction, a high level of professionalism, attention to detail, and a strong commitment to confidentiality, accuracy, and patient comfort.
• The Phlebotomist II may be assigned to a patient service center, physician office, or other locations based on business needs.

• Ability to provide accurate and error-free work in a fast-paced environment.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to work independently with minimal supervision.
• Strong decision-making skills based on established procedures.
• Ability to manage multiple priorities in a high-volume setting.
• Reliable transportation and flexibility to work across multiple locations, if required.
• Strong customer focus and professional communication skills.
• Commitment to safety, confidentiality, and established policies and procedures.

• 1 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Experience in a patient service center environment is preferred.
• Customer service experience in a retail or service setting is preferred.
• Keyboard and data entry experience.

• Perform daily phlebotomy and specimen processing activities accurately and on time.
• Collect clinical and forensic specimens following established practices and procedures.
• Verify patient identity and labeling of specimens in the presence of the patient.
• Maintain accurate records and required documentation.
• Create a safe, professional, and welcoming environment for patients.
• Explain procedures clearly to patients and address questions or concerns.
• Promote a positive and professional image to patients, clients, and coworkers.
• Support operational needs including flexible scheduling, weekends, holidays, and overtime as required.
• Travel to multiple work locations when needed with minimal notice.

• Ability to adapt quickly to change and evolving operational needs.
• Strong interpersonal skills and teamwork orientation.
• Experience working in high-volume healthcare environments.

• Venipuncture and capillary blood collection.
• Patient interaction and customer service.
• Attention to detail and accuracy.
• Time management and organization.
• Basic computer and data entry skills.
• Professional communication and teamwork.

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred.