Sr. Practice Manager; H

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The department of Pediatrics has an exciting opportunity for a full-time Sr. Practice Manager (H) to work on the UHealth campus. The Sr. Practice Manager (H) directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager (H) develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational.

Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

• Manages and coordinates the activities of office and clinic personnel.
• Approves time and attendance documents.
• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.
• Maintains and adjusts job descriptions for department staff.
• Sets goals and objectives for support staff and evaluates their performance.
• Trains or facilitates the training of personnel within the assigned division(s).
• Participates in customer service and leadership training.
• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third‑party payor contracts.
• Develops and implements an inventory control system for supplies and materials required by the practice.
• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

• Supervises, directs, and coordinates assignments for Mailman Center clinics.
• Trains, develops, and empowers Mailman Center clinical support staff to effectively perform their jobs.
• Prepares periodic clinical productivity and fiscal reports utilizing Epic Slicer Dicer, and records for management or outside agencies, including revenue cycle reports.
• Monitors daily patient volumes, provider to support staff communications, insurance verification and billing to ensure smooth clinical operations, trouble shooting as needed.
• Collaborates and coordinates with Central Insurance Verification (CIV), Central Business Operations (CBO), Billing Compliance, and
• Makes suggestions to Clinical Program Director and Mailman Center leadership on process changes that will improve overall clinical performance.
• Works in collaboration with the Pediatrics Department and UMMG to lead new provider credentialing and enrollment, as well as current providers recredentialing.
• Meets with clinical providers on a regular basis to review clinical flow, support needs and productivity.
• Assists in preparing for and leading monthly Mailman Center Clinical Provider & Support Staff meetings.
• Maintains and develops, as needed, clinical support staff Standard Operating Procedures (SOP) & clinical policies and procedure documents.

• Bachelor’s degree in relevant field required
• Minimum 5 years of relevant experience required

• Learning Agility:
  Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork:
  Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency:
  Skilled in using office software, technology, and relevant computer applications.
• Communication:
  Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The…