HBR Liaison, Hospitality Services

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the  U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

The H  Liaison will provide hospitality and concierge services, create an affinity for the organization and generate philanthropic referrals while extending goodwill to guests who have a strategic relationship with Baptist Health. The Liaison builds bridges and creates an affinity for the organization through conversation and interaction with guest/family. Provides personalized concierge service, assists guests/family with navigating our healthcare system while creating and identifying new opportunities to build and strengthen guest engagement, as well as, brand loyalty.

Is knowledgeable about the projects and philanthropic needs across Baptist Health. Embraces the Margin of Excellence while identifying opportunities to leverage the grateful patient experience for increased philanthropy. Is comfortable working with staff at all levels, including all levels of leadership and can comfortably move between hospital departments and divisions seamlessly. Estimated pay range for this position is $20.02 - $24.22 / hour depending on experience.

Degrees:

• High School,Cert,GED,Trn,Exper.

• Bachelor degree preferred.
• Public Relations background or Patient/Guest relations experience in a hospital setting.
• Medical terminology and extensive knowledge of hospital setting and culture desired.
• Self-starter who works independently using good judgment with the ability to problem solve, troubleshoot and resolve issues while maintaining a supportive environment for the guest/family and the healthcare team.
• Superb administrative, organizational and computer skills.
• Must be fluent in English and Spanish with proven written and oral communication skills.
• Ability to work flexible shifts on evenings, nights, weekends, holidays and remotely as requested.

Minimum

Required Experience:

3 Years

EOE, including disability/vets