Patient Relations Representative

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and punctuality are required.
• Taking initiative and must be able to work between the hours of 8:00 am and 5:00 pm.
• Medical terminology knowledge preferred.
• Bilingual (English/Spanish) preferred.
• Sitting – 100%.
• Computer (input patient info).
• Telephone usage (speaking with patient or referral physician).

• 401(k) retirement plans with employer Safe Harbor Non‑Elective Contributions of 3%.
• Discretionary profit‑sharing contributions of up to 4%.
• Health insurance.
• Employer contributions to HSAs and HRAs.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Voluntary life insurance.
• Voluntary disability insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Critical illness insurance.
• Identity theft insurance.
• Legal insurance.
• Pet insurance.
• Paid time off.
• Discounts at local fitness clubs.
• Discounts at AT&T.
• Tickets at Work program – discounts on concerts, travel, movies, and more.

We thank you for your interest in joining our growing Gastro Health team!

We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.