Sr Case Manager

Overview

The Senior Housing Case Manager (SHCM) is responsible for leadership and coordination of programming in collaboration with managers, assessing and coordinating Housing Opportunities for People with AIDS (HOPWA) and other programs for Care Resource clients. In addition, the SHCM is responsible for supporting Managers in the supervision and administration of Housing Case Management within the Case Management Services Department.

• Leadership and Coordination:
  Authors will report, track productivity, and coordinate with the Grantee and the Manager to ensure the success of the HOPWA program. Assist with quality assurance reviews and taking corrective action if necessary. Ensure the services provided by Housing Case Managers meet or exceed agency and funding standards. Review Housing Case Manager’s documentation and billing to ensure it is timely, accurate, legible and clear.
• HOPWA and Other Housing Opportunities:
  Screen and/or assess all new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule. Complete applications and determine eligibility for HOPWA programs and other housing programs. Identify resources and refer to appropriate housing programs. Follow up with clients about housing stability (HOPWA and non-HOPWA housing).
• Caseload Management:
  Maintain an average annual active caseload as assigned by Management. Act as a liaison when required to ensure that clients are properly referred to agency programs or external services in order to remove barriers to treatment and care.
• Service Planning and Documentation:
  Ensure all documentation is timely, accurate, legible and clear. Empower clients to participate in their treatment planning as needed. Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards. Input client information using electronic data-entry according to agency and departmental guidelines. Maintain an accurate record on time sheets reflecting time spent on program worked.
  
  Prepare necessary program reports and records as requested by the supervisor and/or manager.
• Manage Resources:
  Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs. Support billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, Provide Enterprise Care Ware, HIMS, Next Gen and client electronic health records). Participate in staff training sessions within the time frames specified and as required by the agency and the funding source.
• Community Involvement:
  Participate in agency developmental activities as requested. Other duties as assigned.
• Safety:
  Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon assigned role in Emergency Code System. Understands and performs assigned role in the agency’s Continuity of Operations Plan (COOP).
• Culture of Service: 3 C’s – Compassion, Competency, Commitment.

• Compassion:
  Greets internal or external customers with courtesy, making eye contact, responding with a proper tone and nonverbal language. Listens to the customer attentively, reassuring and understanding the request and providing appropriate options or resolutions.
• Competency:
  
  Provide services required by following established protocols and, when needed, procure additional help to answer questions to ensure appropriate services are delivered.
• Commitment:
  Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed. Prioritize internal or external customer requests to ensure prompt and effective response.

Ensure proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understand and appropriately act upon the assigned role in Emergency Code System. Understand and perform assigned roles in the…