Patient Access Associate , MNI Office

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the  U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

The incumbent will be responsible for coordinating patient flow, timely processing, and maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Additionally, they will maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The role includes assisting in supporting go-lives and various departmental initiatives, including onboarding and training team members, and participating in departmental committees or championing opportunities.

The incumbent will practice the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

• Education:
  
  High School, Certificate, GED, Training, Experience.
• Internal staff:
  Minimum 1 year Patient Access experience and demonstrated ability to independently perform all functions within the Level 1 job description.
• Meets or exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self‑motivated, and encourages others.
• Team player, cross‑trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• External staff:
  Associate’s Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
• Completion and passing of the Patient Access training course.
• Ability to work in a high volume, fast‑paced environment and perform basic mathematical calculations.
• Detail oriented, organized, compassionate, with excellent customer service and interpersonal communication skills.
• Desired:
  Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, Medicare coverage structure, including medical necessity compliance guidelines).
• Understanding of insurance contracts, collections, authorizations/pre‑certifications, Microsoft Office products, and EMR applications.
• Knowledge of medical terminology.
• Bilingual in English and Spanish/Creole preferred.

Minimum

Required Experience:

1 Year.

EOE, including disability/vets.