Patient Concierge, MCI Clinic Business Operations

Overview

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.

For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the  U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression.

Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area.

• Connecting patients/family with accurate information
• Maintaining relationships with supporting departments
• Demonstrating excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees
• Acknowledging, greeting and assisting visitors
• Representing the hospital positively, interacting in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression
• Using strong communication skills to serve as liaison between patient, family and clinical staff
• Seeking a satisfactory and expedited solution to a complaint, problem, or special need
• Coordinating patient and guest services for reception area

• High School Diploma, Certificate, GED, training or experience required.

• Bilingual (English & Spanish) preferred.
• Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
• Previous experience in customer services required.
• Flexibility in work schedule.
• Strong verbal communication skills and strong follow-through skills.

EOE, including disability/vets