Provider Network Configuration Specialist

Now Hiring:
Provider Network Configuration Specialist

iCare Health Solutions, a VSP Vision company, is a specialty network and administrator of vision care services combining routine eye care, medical eye care, and surgical care to maximize efficiency and transform the way ocular healthcare is delivered. Through a robust network of optometrists and ophthalmologists, including nearly 60 optometry locations and ambulatory surgical centers across Florida, iCare is helping individuals see better, feel better, and live healthier lives.

We are seeking a Provider Network Configuration Specialist to join our team. Under direct supervision, work within and across department teams to maintain the configuration of providers, locations, groups, plans, and benefit limits in the managing system. Ensure accurate and timely completion of production tickets assigned to ensure client satisfaction and retention. Support provider management activities associated with provider data maintenance, credentialing activities, directory management, and intake requests.

• Research, resolve, document, and accurately respond to provider, practice, business partner, or administrator inquiries and service requests.
• Communicate and coordinate with providers, practices, and other departments to ensure accurate information is available to support business needs.
• Add and update Benefits Limits, Groups, Plans, new providers, and new locations in the system.
• Upload fee schedules.
• Responsible for the accurate setup of direct deposits.
• Configure and provide appropriate web portal access to clients.
• Timely and accurately generate and deliver reports as requested.
• Responsible for new business configuration setups following established processes/protocols.
• Ensure requested information is delivered within the specified timeframe and completed accurately.
• Maintain high standards in all written or verbal communications with providers.

• Two years of experience in health insurance information and data management systems.
• Strong understanding of health plan terminology.
• Computer proficiency, including Microsoft Excel and other MS Office tools.
• Strong analytical and critical thinking skills.
• Ability to read and write at a level necessary to accomplish the above tasks.
• Demonstrated ability to identify problems and provide creative solutions.
• Strong attention to detail, organizational skills, and problem-solving skills.
• Highly motivated and reliable individual with a strong sense of urgency; ability to meet tight deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.

iCare Health Solutions is a managed ocular health organization that contracts with health plans and multi-specialty clinics. iCare delivers comprehensive ocular solutions through its state-wide network of optometrists and ophthalmologists. For almost 40 years, the company has met the challenges of the ever-changing healthcare landscape to transform the way ocular healthcare is delivered to help more people see better, feel better, and live healthier lives.

At VSP Vision™, our purpose is to empower human potential through sight. As the first national not-for-profit vision benefits company, this is what drives everything we do. For nearly 70 years, VSP has been the leader in health-focused vision care. Every day, the people that power our complementary businesses—VSP® Vision Care, Marchon Eyewear, Inc., Visionworks®, Eyefinity®, Eyeconic, VSP® Optics, Optical Outlets, and VSP® Ventures—work together to create a world where everyone can bring their best vision to life.

That means providing affordable access to eye care and eyewear for more than 85 million members through a network of more than 41,000 doctors. It also means expanding access to vision care to those disadvantaged by income, distance, or disaster through VSP Vision™ Eyes of Hope®. To date, more than 3.6 million people in need have received access to no-cost eye care and eyewear through one of our Eyes of Hope programs.