Case Manager- Hopwa

Locations

871 W Oakland Park, Ft. Lauderdale, FL 33311, USA

The Housing Case Manager is responsible for assessing and coordinating Housing Opportunities for Persons with AIDS (HOPWA) and other programs for Care Resource clients.

• HOPWA and Other Housing Opportunities Coordination:
  • Screen and assess new clients for HOPWA services and other housing stability services (e.g., Section 8, Homeless Assistance Programming, other housing services) according to the intake schedule.
  • Complete applications for HOPWA programs and other housing programs.
  • Determine eligibility for HOPWA programs and other housing programs.
  • Identify resources and refer applicants to appropriate housing programs.
  • Follow up with clients on housing stability (HOPWA and non‑HOPWA).
  • Refer clients to Rapid Rehousing program.
• Caseload Management:
  • Maintain an average annual active caseload as assigned by manager.
  • Act as liaison to ensure clients are properly referred to services within agency programs or external services to remove barriers to treatment and care.
• Service Planning and Documentation:
  • Ensure all documentation is timely, accurate, legible, and clear.
  • Empower clients to participate in their treatment planning as needed.
  • Maintain progress notes and reviews in client records per agency policy and program guidelines.
  • Input client information using electronic data entry according to agency and departmental guidelines.
  • Maintain accurate timesheets reflecting time spent working within the program.
  • Prepare program reports and records as requested by the supervisor or manager.
• Manage Resources:
  • Maintain comprehensive knowledge of community services to align services with individual client needs.
  • Support billing through concurrent documentation of services and budget activities as required (e.g., PCIS, Web‑based systems, Provider Enterprise, Case Watch, Service Point, Next Gen, Electronic Health Records).
  • Participate in staff training sessions within specified time frames and as required by the agency or funding source.
• Community Involvement:
  • Participate in agency developmental activities as requested.
• Safety:
  • Ensure proper hand washing per CDC guidelines.
  • Understand and perform assigned role in Emergency Code System.
  • Understand and perform assigned role in agency’s Continuity of Operations Plan (COOP).
• Culture of Service: 3 C’s
  • Compassion: Greet internal or external customers with courtesy, eye contact, and appropriate tone.
  • Listen attentively, reassure understanding, and provide appropriate options or resolutions.
  • Competency: Provide services following established protocols and seek additional help when needed.
  • Commitment: Take initiative and anticipate customer needs, engaging them in the process and following up as necessary.
• Contact Responsibility: Frequent and important internal and external contacts.
• Physical Requirements: Requires sitting, walking, hearing, talking, occasional driving, stretching, reaching, and standing. Work performed in office, client homes, community agencies, and hospitals.
• Other: Participate in health center developmental activities; other duties as assigned.

• Skills:
  • Achievement
  • Analysis
  • Calculating
  • Caring
  • Checking for Accuracy
  • Comforting
  • Commitment
  • Communication
  • Compassion
  • Conceptual Thinking
  • Cooperation
  • Coordination
  • Critical Thinking
  • Customer Service
  • Documentation
  • Integrity
  • Interpersonal Skills
  • Microsoft Office
  • Multitasking
  • Problem Solving
  • Quick Thinking
  • Self‑motivation
  • Telephone
  • Verbal Communication
• Experience:
  • Required:
    
    2 years of experience with homeless/social services.
  • Preferred: 1 year of HIV/AIDS experience.
• Education (Preferred):
  • Bachelor’s or better in Health Administration.
  • Bachelor’s or better in Public Administration.
  • Bachelor’s or better in Social Work.
• Travel Required: Yes – own transportation required.

This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website:

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.