Advanced Medical Support Assistant

The VISN 8 Clinical Contact Center (CCC) is seeking an experienced and dynamic Advanced Medical Support Assistant. Ideal applicants are those who want to contribute to the achievement of quality care standards, as well as the growth and development of a VA academic hospital program. The CCC is a 24/7 operation that provides virtual healthcare assistance to Veterans through the utilization of triage nurses, Practitioners, Pharmacist and administrative staff.

The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Must be an excellent communicator and team player who is adaptable to the needs of a growing medical center.

Other duties and responsibilities include, but are not limited to:

* Serves as a customer service relations provider and assists in the resolution of Veterans' concerns.

* Assists Veterans with scheduling appointments with clinical providers.

* Responsible for the validation of patient demographic and insurance information.

* Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.

* Provides guidance to section staff members to include changes in policies and procedures.

* Monitors the status and progress of work and makes necessary adjustments in accordance with established priorities.

* Ensures all training requirements are met.

* Develops and/or maintains effective and efficient communication with the patient and follow Clinical Contact Center Staff.

* Provides expert advice on specific tasks (missed opportunities, non-vested/vest patients, workload credit for encounters and consults) procedures associated to the HAS section, and policies.

* Trains unit members in the accomplishment of new tasks or projects.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

Work Schedule:

The Clinical Contact Center is a 24/7 operation and the HAS team has openings for various shifts and locations.

Recruitment Incentive (Sign-on Bonus):
Not Authorized.

Permanent Change of Station (Relocation Assistance):
Not Authorized.

Telework:
Available, incumbent may be granted telework. For days not approved for telework, the incumbent MUST be able to report to a facility location listed in the job location section within the VISN 8 service area.

Virtual:
This is a virtual position.

Functional Statement #: 10023F.

Permanent Change of Station (PCS):
Not Authorized.