Sr. Manager, Risk Management

The department of Risk Management has an exciting opportunity for a full-time Sr. Manager, Risk Management to work onsite at the UHealth campus.

• Investigates and analyzes the frequency and cause of patient injuries.
• Directs the coordination and maintenance of the event reporting system (ERS), including systematic reviews of all event reports filed at the facility, to identify trends or patterns, and develop recommendations for appropriate corrective actions.
• Provides and directs basic and complex preventive risk management assessment(s) of processes, procedures, and programs.
• Maintains sufficient knowledge of JCAHO, federal, and state regulations, and PRO activities to ensure hospital and medical staff activities comply with regulations.
• Develops and modifies policies to comply with safety legislation, JCAHO, HIPAA, and industry practices.
• Coordinates and develops hospital-wide programs for quality patient care and risk‑free services.
• Liaises with attorneys, insurance companies, and individuals, and investigates any incidences that may result in an asset loss.
• Works closely with corporate and defense counsel, directors, corporate associates, and medical and allied health staff on risk management issues and concerns.
• Develops and implements a comprehensive risk management education and orientation program.
• Conducts root cause analyses in response to unexpected occurrences.
• Tracks and analyzes data for trending and develops appropriate action plans and risk modification strategies.
• Analyzes hospital acquired conditions and determines corrective action plans.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

• Oversight and management of the Incident reporting system to include timely review, analysis and investigation of event reports and patient grievances and complaints to identify areas of high risk, patient experience as well as potentially compensable events.
• Facilitate resolution of complaints/grievances pertaining to quality‑of‑care issues. Facilitate interventions as necessary with Patient Relations, Physician Leadership and Corporate Patient Advocate of Risk Management Department.
• Review, analyze and identify AHCA, DOH and other regulatory agency reportable events and prepare submission for approval by Associate Medical Risk management Officer and the Chief Medical Risk Officer.
• Facilitate and/or participate in Root Cause and FMEA analysis as necessary in conjunction with the Quality Team.
• Analyze complaint/grievance data and collaborate with Leadership on an Ad hoc basis.
• Develop a consultant relationship with departments and units to build and sustain a patient focused culture.
• Provide notification and documentation of potentially compensable events to Chief Medical Risk Officer, Director of Medical Claims and Assistant General Counsel.
• Conduct additional investigation and assist with discovery requests as directed.
• Provides interpretation of risk management and patient safety standards and procedures to medical and hospital staff; counsels staff and physicians in sensitive situations involving actual or potential claims.
• Analyze and trend data as captured through the event reporting system to identify trends of areas of high risk. Develop summary reports of trending analysis and submit to appropriate committees.
• Review, revise and develop policies and procedures in association with the Associate Medical Risk Officer pertaining to or having a bearing on risk management and patient safety in accordance with regulatory requirements.
• Develop and present Risk Management Program summary reports as required.
• Participate on committees, work groups and/or process improvement teams that improve patient/customer satisfaction.
• Identify educational needs and develop and present Risk Management and Event Reporting education to staff, faculty and community physicians.
• Attend national and local conferences to keep abreast of national trends in determining institutional…