Lead Patient Access Associate, BHMG Cardiology

Sign-On Bonus:
Up to $1,000

Baptist Health South Florida is once again one of the 2017 Fortune 100 Best Companies to Work For! This is the 17th time Baptist Health has been named to the prestigious list and is the only healthcare provider in the state to be ranked. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its  Best Hospitals report.

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with more than 18,000 employees working across ten hospital campuses and more than 50 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcome the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center. Everything we do at Baptist Health, we do to the best of our ability.

That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever.

Find out why this is the best place to be your best!

Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor.

Maintaining knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Degrees:

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.

• For internal staff: A minimum of 2 years Patient Access experience.
• Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
• Exceeds departmental KPIs.
• Maintains a positive attitude, is self-motivated, and encourages others.
• Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff:
  Associates Degree preferred with 2 years Patient Access experience, or 3 years Patient Access/Leadership experience in lieu of degree.
• Complete and successfully pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired:
  Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Understanding of insurance contracts, collections, authorizations, and pre-certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Minimum

Required Experience:

2 Years

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EOE