Administrator​/Care Coordinator

Administrator / Care Coordinator – First Light Home Care

Join to apply for the Administrator / Care Coordinator role at First Light Home Care
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• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Comprehensive paid training
• Competitive salary
• Training & development

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?

At First Light® Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. We’re currently searching for an Administrator / Care Coordinator who can manage quality caregivers committed to making a difference in the lives of others. For these folks, caregiving is not just a job – it’s a calling.

This individual is responsible for the overall operations and services of First Light Home Care to:
1) ensure quality and safe delivery of home care services;
2) coordinate services that reflect the company's philosophy and standards of care;
3) plan, develop, implement and evaluate the company's services, programs, and activities;
4) hire, on-board, and directly and indirectly supervise office and field staff;
5) improve office efficiency;
6) help achieve the office’s mission and goals of providing outstanding customer service and building strong community relationships.

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial caregiver introductions, and on-going coordination and supervision of client services
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
• Supervise and coach caregivers and conduct performance appraisals
  
  Complete appropriate visit records on time and according to policy
• Visit prospective clients after referrals are made to introduce First Light Home Care and on an ongoing basis as needed
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

• Associate degree (A.
  
  A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
• Home Care experience
• Successful management experience preferred
• Proficient skills in Microsoft Office and/or Google Suite and scheduling software required
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
• Must possess and maintain a valid driver’s license and maintain adequate auto insurance
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the First Light Home Care Support Center.