Transfer Center Specialist; Per Diem, Evenings

Job Summary

Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.

• Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
• Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.
• Enters data in Cerner, First Net, and Transfer log related to all transfer requests.
• Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.
• Follows all Transfer Center protocols regarding calls and documentation.
• Maintains an active, hands‑on level of participation in all transfer requests in and out of the facility.
• Facilitates coordination of bed assignment, Physician‑to‑Physician, RN‑to‑RN discussion as appropriate for effective, safe, and timely transfers.
• Provides hand‑off at change of shift regarding any pending transfer.
• Reconciles transfer information once patient arrives including disposition and mode of transport.
• If transfer is a "no-show", sends email to the identified recipients for patient follow‑up.

• 3-5 years of clerical office and/or customer service experience required.

• High School Education or equivalent.
• Prior experience in an acute care healthcare environment.
• Prior Call Center experience and/or experience processing transfer requests preferred.
• Decision making and time management skills.
• Excellent verbal and written communication skills.
• Human relations and team building skills.
• Ability to handle multiple assignments, set priorities, and meet deadlines.
• Ability to represent department in a professional, courteous, and efficient manner.
• Ability to follow complex written or verbal instructions to solve complex problems.
• Proficiency in Microsoft Word, Excel, and Outlook.

Nursing
- Support (Non-Clinical)

TRANSFER CENTER-

Professional