Patient Access Specialist; On-Site

Patient Access Specialist (On‑Site)

University of Miami is looking for a Full‑Time Patient Access Specialist to coordinate complex duties supporting front‑end revenue cycle and clinic functions for hospital and clinic operations.

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add‑on patients.
• Obtains necessary authorizations, pre‑certifications, and referrals.
• Notifies patients of liabilities prior to date of service and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Serves as a lead resource for lower‑level Patient Services staff.
• Recommends new approaches to management for enhancing performance and productivity.
• Deploys critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, email, web messages, fax, or email.
• Works independently and deals effectively with stress, due to heavy workload and the handling of complex patient inquiries.
• Serves as a role model, facilitator, and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients and families.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.

• Skill in data entry and completing assignments accurately and with attention to detail.
• Ability to communicate effectively in both oral and written form.
• Ability to process and handle confidential information with discretion.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Outstanding interpersonal skills with a commitment to service excellence.
• Able to handle multiple tasks, software systems, and technologies simultaneously.
• Ability to establish and maintain effective working relationships with patients and staff.
• Knowledge of generally accepted accounting procedures and principles.

Any relevant education, certifications and/or work experience may be considered.

• Job Status:
  Full time
• Employee Type:
  Staff
• Pay Grade: H6
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Higher Education

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

UHealth – University of Miami Health System, South Florida’s only university-based health system, provides leading‑edge patient care powered by the ground‑breaking research and medical education at the Miller School of Medicine.