Medical Front Office Representative

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

The Medical Office Receptionist is responsible for providing front-desk support in a healthcare setting. This role involves greeting patients, scheduling appointments, handling administrative tasks, and ensuring smooth daily operations of the medical office.

• Greet and check in patients in a friendly and professional manner
• Answer phone calls, take messages, and direct inquiries appropriately
• Schedule, confirm, and reschedule patient appointments
• Verify patient information, insurance details, and update records
• Maintain and organize medical records (electronic or paper systems)
• Collect co-pays and process payments
• Assist with patient intake forms and documentation
• Coordinate communication between patients and healthcare providers
• Ensure the reception area is clean, organized, and welcoming
• Follow all privacy regulations, including HIPAA compliance

• High school diploma or equivalent (required)
• Previous experience in a medical office or customer service role (preferred)
• Knowledge of medical terminology (a plus)
• Familiarity with electronic health record (EHR) systems
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Basic computer and office equipment skills
• Bilingual