Front Office Representative

GENERAL SUMMARY OF DUTIES:

Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.

REPORTS TO:

Clinic or Practice ManagerRESPONSIBILITIESDuties include but are not limited to:

Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed

Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary

Collects co-payments and outstanding balances

Manages patient monies collected and closes batches at end of day Provides necessary release and HIPAA forms to patient for completion and signature

Informs clinical staff or other appropriate parties of patient arrivals

Generates fee tickets when patients arrive and assembles patient charts for next day visits

Ensures patient referrals are obtained as required by managed care plans

Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager Meets or exceeds quality and productivity standards as set by the Practice Manager Answers emails and voicemails and returns patient calls in a timely and efficient manner

Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

Participates in staff meetings as directed by the Practice Manager Participates in marketing activities as directed by the Practice Manager Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager Any other duties and/or special projects as assigned REQUIRED EDUCATION, SKILLS, AND EXPERIENCE High School Diploma or GED required;
Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

ADDITIONAL SKILLS AND EXPERIENCE Front Desk Representative must be able to:

Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect

Displays a professional outgoing warm and helpful attitude

Possesses compassion for dealing with people who are ill and need help

Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager Work under pressure; assess, respond, and communicate issues in a timely manner

Communicate clearly with patients and coworkers through the telephone, email, and in-person

Interpret and apply clinical and non-clinical policies and procedures PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.

DRUG FREE WORKPLACE United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

EQUAL OPPORTUNITY EMPLOYER United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.
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