Patient Access Representative Nights

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient's identification and accurately assigns/identifies medical records.
• Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
• Responsible for consistent knowledge and accurate use and execution of the hospital policies and department s SOP (standard operating procedures), supporting tools, software and websites.
• Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN s, etc.)
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

• Welcomes patients, visitors and escorts patients as necessary and consistent with customer service guidelines.
• Verifies patient s identification and accurately assigns/identifies medical records.
• Collect and verify all patient demographics, insurance eligibility, financial responsibility and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
• Interviews patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients on financial responsibilities; identify self-pay patients and potential solutions. Identify and collect all residuals via supporting tools and/or payment plans.
• Responsible for consistent knowledge and accurate use and execution of the hospital policies and department s SOP (standard operating procedures), supporting tools, software and websites.
• Ensures all hospital and regulatory requirements are met (including but not limited to consents/signatures, distribution of patient rights, health care proxies, HIPAA, ABN s, etc.)
• Meets performance standards established by Patient Access and Hospital leadership, including but not limited to registration quality, collections, confidentiality and customer service.
• Works effectively with fellow co-workers within Patient Access and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

• Excellent customer service and communication skills
• Ability to work independently and take initiative
• Ability to prioritize and multitask
• Ability to work in a fast-paced, always changing environment
• Establishes and maintains an effective working environment
• 3rd party and managed care knowledge
• Medical terminology

High School Diploma or Equivalent required

• One to two years of relevant experience preferred
• Excel, Microsoft, competence in navigating computer/software applications and ability to type quickly and accurately.

We are proud to offer our team members a comprehensive benefits package that supports your health as well as your financial, career, and life goals. We believe our people are our strength, and we take our team member s health seriously. From medical coverage and life insurance to retirement plans, paid time off and much more, Steward Health Care provides you with a variety of benefits for your unique needs.

• A safe and respectful work environment. We want our team members to enjoy the same sense of care and belonging that we provide for our patients.
• Teams that celebrate, empower, and uplift people. A supportive, inclusive culture, where people flourish and thrive is one that everyone embraces and deserves.