Crisis Counselor (Bilingual

Job Overview – Crisis Counselor (Bilingual)

Compensation: $22.50/hour

Location:

Miami, FL

Schedule:

Sunday to Thursday, 5:00 AM – 2:00 PM (Hybrid)

TAG Med Staffing is hiring a Crisis Counselor (Bilingual) in Miami, FL for our client, supporting crisis intervention, risk assessment, and referral services in a high‑volume call center environment. This role focuses on assisting individuals in crisis through de‑escalation, safety assessment, and connection to community resources. The position offers structured training and long‑term growth within a behavioral health setting.

• Crisis Intervention: Respond to inbound calls and provide crisis counseling and suicide intervention using established protocols.
• Assessment: Evaluate caller needs, identify risk factors, and determine appropriate next steps for care and support.
• Resource Coordination: Provide referrals to community services and support agencies based on individual needs.
• De‑escalation: Utilize active listening and crisis management techniques to stabilize high‑stress situations.
• Documentation: Accurately document all interactions and maintain detailed records in the system.
• Compliance: Ensure adherence to confidentiality standards and regulatory requirements including HIPAA.

• Education: Bachelor’s degree in Social Work, Human Services, or a related field is required.
• Language Requirement: Bilingual proficiency in Spanish or Creole is required.
• Experience: 1–2+ years of experience in crisis intervention, social services, or behavioral health.
• Industry Knowledge: Familiarity with crisis response protocols, referral services, and community resources is preferred.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and ability to navigate multiple systems during calls is required.
• Skills & Attributes: Strong communication skills, emotional resilience, and the ability to remain calm under pressure are required.

Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG Med Staffing will keep your resume on file for future opportunities and may contact you for further discussion.