Primary Medical Office- Front Receptionist​/Patient Experience Expert

Busy primary care practice seeking an experienced Medical Front Desk Coordinator with strong insurance verification skills and exceptional customer service. This is a high‑impact role; the front desk sets the tone for the entire patient experience.

• Greet and check in patients with a warm, professional demeanor
• Perform accurate insurance verification (HMO, Medicare, Commercial plans)
• Confirm eligibility, copays, referrals, and authorizations
• Schedule, reschedule, and confirm appointments
• Answer high‑volume, multi‑line phones
• Collect copays and outstanding balances
• Ensure patient demographics and insurance information are up to date
• Coordinate with clinical staff to maintain efficient patient flow
• Maintain front desk organization and workflow

• Minimum 1 year of medical front desk experience (REQUIRED)
• Strong insurance verification experience (REQUIRED)
• Knowledge of HMO plans, Medicare, and commercial insurance
• Excellent customer service skills with a bubbly, friendly personality
• Strong computer skills (EMR experience preferred; eClinicalWorks is a plus)
• Ability to multitask and work in a fast‑paced environment
• Strong attention to detail and excellent memory/retention skills
• Reliable, punctual, and professional

• Experience in primary care or internal medicine
• Experience with referrals and authorizations
• Bilingual (English/Spanish) is a plus

• Stable, full‑time position
• Supportive team environment
• Opportunity for growth within the practice
• Ongoing training and development

Based on experience.

We are a fast‑paced primary care practice committed to excellence in both patient care and operations. Our team is built on accountability, efficiency, and strong communication. We value individuals who take ownership of their role, are detail-oriented, and thrive in a structured environment. We are continuously improving our workflows and systems to create a top‑performing office and an exceptional patient experience.