Patient Care Liaison (South Miami

Exceptional Patient Care Begins Long Before the Appointment.

Every patient deserves to feel welcomed before they ever meet their provider.

At My Psychiatrist, our South Miami office is intentionally designed around communication, professionalism, and continuity of care.

As a Patient Care Liaison, you’ll become one of the professionals responsible for creating that experience—helping every patient feel informed, supported, and confident from the moment they arrive through every stage of their care journey.

If you value structure, ownership, and meaningful human connection, you’ll thrive here.

Mental healthcare depends on trust.

Trust begins with clear communication, thoughtful coordination, and people who consistently follow through.

As a Patient Care Liaison, you’ll help create exceptional patient experiences while supporting providers through organized workflows, proactive scheduling, and seamless care coordination.

Your work allows patients to feel confident—and providers to focus on delivering exceptional care.

Based in South Miami, you’ll support Psychiatrists, Psychiatric Nurse Practitioners, therapists, TMS providers, Medical Assistants, and operational leaders delivering integrated behavioral healthcare through both in-person and telehealth services.

You’ll work across:

• Patient Experience
• Practice Operations
• Scheduling Excellence
• Care Coordination
• Provider Support
• Operational Execution

Every conversation, every appointment, and every interaction contributes to the patient experience and the continuity of care.

You’ll help create the experience patients remember.

• Welcome patients with professionalism, warmth, and confidence
• Create a calm, organized, and welcoming office environment
• Manage patient check-in and check-out with accuracy and efficiency
• Verify patient demographics, insurance information, consent forms, and registration details
• Ensure every patient begins their visit feeling informed and supported

• Coordinate appointments based on provider treatment plans
• Maintain accurate provider schedules while minimizing scheduling conflicts
• Complete Pre-Visit Planning (PVP) and appointment confirmations within established timelines
• Verify appointment readiness, insurance eligibility, and patient preparedness before each visit
• Perform proactive outreach to reschedule cancelled and missed appointments to support continuity of care

• Serve as a trusted liaison between patients, providers, clinical teams, and operational staff
• Guide patients through next steps with professionalism and clarity
• Communicate proactively using HIPAA-compliant phone, text, and digital communication platforms
• Escalate patient concerns appropriately while ensuring timely follow-through
• Support provider workflow by maintaining accurate schedules and reducing administrative barriers

• Maintain accurate documentation within Electronic Health Records
• Document scheduling activity, patient interactions, communication attempts, and appointment updates in real time
• Support front-end revenue cycle integrity through accurate patient registration and payment collection
• Maintain HIPAA compliance and confidentiality throughout every patient interaction
• Contribute to workflow improvements that strengthen both patient experience and operational efficiency

We’re looking for professionals who naturally combine organization with emotional intelligence.

• Bilingual in English and Spanish
• Two or more years of experience in healthcare, patient coordination, medical front desk operations, behavioral health support, or a comparable patient-facing healthcare environment
• Experience using Electronic Health Records and appointment scheduling systems
• Strong communication, organizational, and multitasking skills
• Professional telephone etiquette and exceptional customer service
• Comfortable using HIPAA-compliant texting platforms, digital communication tools, and Microsoft Office
• Ability to manage competing priorities while maintaining professionalism, accuracy, and attention to…