Patient Experience Specialist 1, Full Time
Job in
Miami, Miami-Dade County, Florida, 33101, USA
Listed on 2026-08-21
Listing for:
University of Miami
Full Time
position Listed on 2026-08-21
Job specializations:
-
Healthcare
Job Description & How to Apply Below
Provide service excellence support to patients, their loved ones, and UHealth professionals and staff to create positive, memorable patient experiences;
Perform daily rounds on patients and document information in the feedback module database;
Act as liaison for patients and families via telephone or in person to address questions or concerns;
Escalate/hand off complex complaints to the Senior Specialist for resolution;
Investigate and follow up with patients and families to ensure resolution of the case
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