Patient Experience Specialist 1, Full Time
Job in
Miami, Miami-Dade County, Florida, 33101, USA
Listed on 2026-08-21
Listing for:
University of Miami
Full Time
position Listed on 2026-08-21
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Provide service excellence support to patients, families, clinicians, and staff to create positive experiences.;
Conduct daily rounds on patients and document information in the feedback module database.;
Act as liaison for patients and families via telephone or in person to address questions or concerns.;
Escalate complex complaints to the Senior Specialist and coordinate with appropriate departments.;
Apply patient satisfaction best practices and assist with resolving sensitive or hostile situations.
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