Aesthetic Plastic Surgery Office Manager

Overview

The Maercks Institute is a premier aesthetic plastic surgery practice in Miami, FL, founded by the internationally renowned plastic surgeon Dr. Rian

A. Maercks. The practice focuses on delivering natural results through innovative, tailored techniques, including Cold-Subfascial Breast Augmentation™ and Aesthetic Facial Balancing™.

This is a full-time, on-site role based at The Maercks Institute in Miami, FL, for an Aesthetic Plastic Surgery Office Manager. Responsibilities include overseeing daily office operations, managing administrative tasks, ensuring the smooth function of office equipment, and providing exemplary customer service to all patients. The Office Manager will coordinate schedules, oversee patient communications, maintain office efficiency, and ensure compliance with clinic standards.

This role requires a proactive approach to problem-solving and exceptional organizational skills.

• Strong Communication skills to effectively coordinate with the team, address client inquiries, and resolve issues
• Experience in Administrative Assistance and Office Administration to manage schedules, records, and the overall office environment
• Knowledge of operating and maintaining Office Equipment used for daily business tasks
• Excellent Customer Service skills to create a welcoming and professional patient experience
• Ability to multitask and prioritize effectively in a fast-paced setting
• Previous experience in a medical or aesthetic practice is strongly preferred
• Proficiency in office management software and tools

Title: Office Manager / Practice Manager (Luxury Aesthetic Surgery | High-Revenue Operations)

Location: Miami, FL (The MAERCKS Institute)

Type: Full-time | In-person

The MAERCKS Institute is a boutique, high-performance aesthetic surgery practice built around a rare standard:
world-class results, operational precision, and a culture of accountability
. We serve a discreet, discerning clientele who expect excellence in every detail of patient experience, communication, scheduling, coordination, and outcomes.

We’re hiring an Office Manager / Practice Manager to take full ownership of day-to-day operations and team performance—bridging clinical excellence with business execution.

You will run the machine: people, schedules, workflows, patient flow, training, compliance, accountability, KPIs, and the “no drops balls” culture that premium medicine requires. Practice managers in aesthetic/plastic surgery environments are commonly accountable for end-to-end operations, workflow continuity, and patient experience, with an emphasis on growth and economic performance.

• Patient flow and consult flow become predictable, clean, and measurable
• Lead response time and conversion discipline become non-negotiable
• Scheduling errors, chart gaps, missing photos, and day-of-surgery surprises move toward zero
• The team begins operating with ownership instead of escalation culture
• Clear KPI scorecards exist for each role, with coaching cadence established

Operations & Execution

• Own daily clinic and surgery-day readiness: rooms, records, photos, consents, instruments, staffing, flow
• Ensure scheduling accuracy across systems, including anesthesia and surgical coordination
• Implement SOPs and enforce “single source of truth” workflows to eliminate errors and duplication

People Leadership

• Lead hiring, onboarding, training, performance management, and accountability rhythms
• Build a “team-first” culture: proactive support, no blame, no gossip, no disengagement
• Coach individuals into high performance—and decisively address misalignment

Patient Experience & Revenue Discipline

• Ensure every qualified lead is handled with urgency, professionalism, and disciplined follow-up
• Track consult pipeline, conversion, and patient journey integrity
• Prevent missed opportunities through structure, reporting, and ownership

Compliance & Risk

• Maintain HIPAA/OSHA-aligned operations, training, and documentation standards; many practices place this responsibility with office/practice leadership.

Reporting & KPIs

• Maintain dashboards for…