Receptionist, Physician Group, Part-Time with Benefits, Days

Receptionist, Physician Group, Part-Time with Benefits, Days

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Jackson North Medical Center

Department: JN Physical Therapy

Address: 160 NW 170th Street, North Miami Beach, Florida, 33169

Shift details: Full-Time, Days

Summary: The PG Receptionist is the primary access point for patients and is responsible to ensure that the patient receives timely, efficient, and compassionate customer service.

• Greets and checks in patients to EHR. Collects identification and insurance card to scan into the patient's chart.
• Collects copays, coinsurance, deductible, and past due balances.
• Schedules new and follow‑up appointments for all patients.
• Contacts any patients that no‑show or cancel appointments to reschedule.
• Assists in managing incoming faxes and messages by attaching to patient's EHR or processing requests.
• Confirms appointments and verifies patients' insurance eligibility daily.
• Processes medical records requests by scanning or faxing requested information.
• Assists Therapist with scheduling tests and ancillary services.
• Assures all requested authorizations have been approved.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Generally requires 0 to 3 years of related experience.

High School diploma is strongly preferred.

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Valid license or certification is required as needed, based on the job or specialty.

Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment.

Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment.

May wear PPE such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.

Entry level

Part‑time

Administrative

Hospitals and Health Care

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