CLIENT Support Assistant II - Social Services

CLIENT SUPPORT ASSISTANT II - Social Services Locations

Showing 1 location

MD3510
Miami, FL 33137, USA

• Rate : $19 USD per hour
• Social Services
• Full-Time

• Welcome clients into the agency and provide orientation/education regarding the agency and its services.
• Provide initial HIV/AIDS orientation and education to clients, including what to expect from the HIV service delivery system.
• Provide initial information regarding the applicable County Services and provide for clients with or without HIV clients requesting housing.
• Assist with initial client intake, paperwork and applications for financial and housing eligibility.
• Assist clients with housing after screening to obtain referral for different housing programs.
• Assist in the development of an individual client care plan.
• Help clients schedule appointments, document assistance with referrals and follow up with providers to ensure clients attend appointments.
• Monitor client housing, other support services and requirements.
• Provide educational support to clients that’ll enhance their knowledge and understanding of housing protocols.
• Ensure that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreement are executed.
• Request information from third parties about clients (SFAN numbers, proof of income, proof of HIV status, etc.) and proof of Broward County residency.
• Walk clients through initial appointments for housing, medical care and other support.
• Contact clients to verify and/or remind them of appointments with other departments or other agencies.
• Conduct periodical Client Satisfaction Surveys, Quarterly Client Advisory Committees or Orientation meetings.
• Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested.
• Assist clients to maintain independent households, assuring regular and personal contact for social interaction.
• Conduct home visits to assess barriers to independent living as applicable.
• Communicate with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.
• Accurately make changes and cancel appointments within NEXTGEN, Intergy and other agency scheduling systems.
• Keep current lists of all agency employee contact phone numbers including alternate numbers.
• Receive and track e-mails from supervisors that inform staff of employes absences daily, including staff covering the absent person’s work.
• Tend to client and patient phone calls promptly who are attempting to access services and provide them with accurate and timely information.
• Request for updates from departmental supervisors to resolve problems with staff’s schedules to ensure accuracy.
• Report on various concerns, complaints and compliments received via phone.
• Transfer complaints directly to the senior supervisor or manager responsible for the area of concern.
• Participate in staff training sessions and other meetings as required by the agency and/or the funding source.
• Participate in agency developmental activities as requested.
• Other duties as assigned.

Safety

• Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Document patient medications correctly, make sure each patient knows which medicines to take when they are at home, and encourage each patient to bring their up-to-date requirements for the Housing Case Manager visits.
• Ensure each new client receives screening for their risk of suicide.
• Understand and appropriately act upon assigned role in Emergency Code System.
• Understand and perform assigned role in Agency Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate…