Medical Assistant 2

Job Overview

The Department of Orthopedics is currently seeking a full time Medical Assistant 2 to work in Miami.

The Medical Assistant (MA) 2 will perform multi-skilled tasks to assist the medical providers. The MA 2 shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The MA 2 provides hands‑on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician.

The physician in charge may delegate the tasks to oversee the MA 2 to a Nurse or Designee in charge of the unit/clinic. The MA 2 shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA 2 provides care within the philosophy, mission, vision and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami.

As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The MA 2 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

Caring Science Medical Assistant (MA) 2 provides overall care with kindness and compassion.

MA 2 will use creative approaches to support each patient's needs and respect their spiritual beliefs and practices. Encourages patients to speak honestly about their feelings, no matter what they are feeling. MA 2 provides an environment designed to support the patient's physical recovery and overall well‑being. Establishes a trusting relationship by creating and maintaining a conducive climate for healing by being authentically present to the patient and family, identifying and managing discomforts, and providing emotional support.

Prioritizes and integrates multiple requests and work expectations by performing tasks appropriately, promptly, safely, and professionally. Communicate clearly and in a timely manner with the patients and their families, as well as the appropriate team members. Seeks assistance when needed. Contributes to team building by participating in unit/clinic programs and meetings. Commits to positive morale, using constructive and effective conflict resolution skills.

Learns and utilizes available technology resources for communication, documentation, and locating pertinent information regarding clinical situations, diagnosis, and treatments. Attains educational knowledge and competencies that reflect current clinical practice skills. Demonstrates commitment to lifelong learning and is responsible for his/her own professional development and maintenance of knowledge regarding the patient population and assignments. Ensures compliance with all State and Federal regulatory guidelines to include Health Insurance Portability and Accountability Act (HIPAA).

Meets diverse communication needs of patients with Limited English Proficiency (LEP).

Performs professionally within their clinical scope of practice skills utilizing State, Federal, and University of Miami’s standards, guidelines, relevant statutes, rules, and regulations. Incorporates protocols and standards of care into daily practice. Accepts and provides focused constructive feedback and guidance with loving kindness in a manner that provides growth and maintains self‑esteem.

• Abides by the standards for ethical behavior, therapeutic communication and protecting the…