CBOR Specialist - UHealth SoLé Mia

Clinical Business Operations Specialist

The University of Miami UHealth –Orthopedic Sports Medicineat SoLé Mia has an exciting opportunity for a Clinical Business Operations Specialist.

The Clinical Business Operations Specialist performs a variety of clerical functions and office support activities for the assigned department(s) to facilitate the efficient operations of the office.

Core Job Functions

• Assists the department in managing expectations surrounding pre and post patient care.
• Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 3 years of relevant experience required

Knowledge, Skills and Attitudes:

• Learning Ability:
  Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork:
  Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency:
  Skilled in using office software, technology, and relevant computer applications.
• Communication:
  Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Department Specific Functions

• Coordinate and oversee the scheduling of orthopaedic surgical procedures, ensuring efficient management of operating room schedules, surgeon block time, and case prioritization
• Serve as the primary liaison between patients, surgeons, advanced practice providers, hospital departments, and external vendors to ensure seamless coordination throughout the surgical care continuum.
• Manage all pre-operative requirements, including insurance authorizations, medical clearances, diagnostic testing, required documentation, and surgical logistics to ensure case readiness.
• Coordinates patient access and clinic scheduling by managing appointments, maintaining provider schedules, monitoring appointment availability, and ensuring efficient patient flow.
• Provides exceptional patient communication and administrative support by triaging phone calls, managing patient inquiries and UChart messages, collecting and verifying patient information, and coordinating pre-visit requirements.
• Supports clinical operations and team collaboration by maintaining accurate patient records, processing physician requests, fostering positive relationships with patients and providers, and contributing to the efficient daily operations of the practice.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.