Bilingual Concierge

Join Our Caring Community

The Concierge greets and provides support and resource information on our organization, facility and area to patients, families and visitors with the intent of improving the patient experience. The Concierge performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will report to the Center Administrator.

The Concierge welcomes patients to the center in a warm and friendly manner, will take patient information and put names on a waiting list, cleans and organizes the waiting area and restrooms, and interacts with patients as they leave to ensure a positive overall experience. Provide assistance and directions. May provide tours. May serve as a resource to staff who need assistance.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

• Must be bilingual in English and Spanish
• 1+ years experience as a Concierge, Receptionist, Administrative Assistant or Customer Service
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Collaborative team player with a positive, professional attitude
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail with excellent organizational skills
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Access

Preferred Qualifications

• Value-based care model experience

Work Hours: Monday – Friday 8:00 to 5:00

Location: Onsite in Miami, FL

Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana's secure website.

Scheduled Weekly

Hours:

40

Pay Range: $37,440 - $42,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits:
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Conviva Senior Primary Care:
Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes Center Well Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About Center Well, a Humana company:
Center Well is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, Center Well is focused on whole health and addressing the physical, emotional and social wellness of our patients.

Center Well is part of Humana Inc. (NYSE:…