Medical Assistant - Front Desk; Phlebotomist and Tech

NuLife Institute Front Desk / Administrative Concierge + Medical Assistant (Hybrid Role)

Location:

Miami - Downtown Position Type:
Full-Time and Part Time

Compensation:
Competitive base + performance incentives tied to patient experience, operational precision, and clinical support

This is not a front desk role. This is a dual-impact position responsible for:

You are the bridge between luxury hospitality and medical precision.

If you can't operate in both environments seamlessly this will break you.

• Greet every patient by name immediately no exceptions
• Maintain a calm, polished, high-end environment at all times
• Manage check-in/check-out with zero friction or confusion
• Control patient flow, delays, and communication proactively

• Enter and manage patient data in EHR/CRM systems with accuracy
• Handle inbound/outbound communication with clarity and authority
  
  Create and manage lab requisitions and documentation
• Maintain a flawless front-of-house presentation (cleanliness, organization, readiness)
• Support inventory tracking and ordering with Office Manager

• Greet patients and confirm medical questionnaires and consent forms
• Perform vital sign assessments accurately and efficiently
• Prepare exam rooms and assist providers during procedures
• Perform lab-related tasks, including:
• Venipuncture
• Injections
• IV preparation and/or initiation
• Urinalysis
• Assist in operating medical equipment for routine diagnostics
• Upload and maintain laboratory results in patient records
• Ensure all clinical processes meet compliance and safety standards

• Dual Competency
  • Can switch from luxury concierge to clinical execution instantly
  • No drop in quality in either environment
• Presence & Professionalism
  • Polished appearance, confident tone, controlled communication
• Situational Awareness
  • Reads the room, anticipates needs, prevents problems
• Precision Under Pressure
  • Handles multiple patients, providers, and tasks without errors
• Ownership Mentality
  • Fixes issues immediately; does not wait for direction
• Detail Orientation
  • Nothing is missed: documentation, labs, timing, patient experience