International Patient Coordinator – Hybrid

• Organizes and manages all necessary arrangements for international patients seeking medical care within the University Health System
• Acts as a liaison between referral sources, patients, hospitals, and physicians
• Coordinates medical services in a timely, accurate, and courteous manner
• Manages the full cycle of medical services for international patients and supports patients and families throughout their visit
• Troubleshoots problems and determines when to involve department service ambassadors
• Schedules appointments and verifies insurance coverage
• Gathers pertinent data from patients, referring physicians, and payers
• Prepares pricing and bundled packages; obtains CPT codes, diagnosis information, letters of agreement, and payments
• Follows up with patients and non-contracted payers to collect additional funds
• Develops and maintains professional relationships with doctors, referral sources, staff, patients, and families
• Resolves transportation and lodging arrangements for international patients
• Serves as an on-call, after-hours contact for care coordination
• Floats across care coordination areas to provide coverage as assigned
• Answers emails and telephone calls, handles CRMs, tasks, and inquiries
• Documents task completions via Cheers CRM
• Manages inquiries through telephone, email inboxes, Teams, UHI Main, and Epic In Baskets
• Provides coverage for UHI desks at various facilities
• Reviews patient financial responsibilities and prepares cost estimates or self-pay packages
• Obtains benefit verifications, authorizations, pre-certifications, letters of guarantee, and required documentation
• Works with UM Cashiers to collect patient financial responsibilities before services are rendered
• Adheres to University and unit-level policies and procedures and safeguards University assets

• Associate's Degree in related field
• Minimum 1 year of relevant work experience
• Ability to process and handle confidential information with discretion
• Ability to work independently and/or in a collaborative environment
• Proficiency in computer software, including Microsoft Office
• Ability to maintain effective interpersonal relationships
• Ability to communicate effectively in both oral and written form

Demonstrates expertise in coordinating medical services for international patients, managing appointments, and verifying insurance coverage while maintaining effective communication and professional relationships with patients, families, and healthcare providers.

• Medical Services Coordination
• Appointment Scheduling
• Insurance Verification
• Interpersonal Communication
• Confidential Information Handling

• CPT Code Management
• Cost Estimation
• Data Gathering
• Benefit Verification
• Pre-Certification Processing

• Effective Communication
• Problem Solving
• Collaboration
• Discretion
• Relationship Management

• Associate's Degree

• International Patient Care
• Healthcare Coordination
• Referral Management
• Patient Financial Responsibilities
• Service Ambassadors

• Microsoft Office
• Cheers CRM
• Epic In Baskets
• Teams